Think Energy provides its 8W LED products with a 2 year back to base warranty.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty offered is in addition to other rights and remedies offered under consumer law.

This warranty is only applicable to purchases made within Australia.

 

Conditions of Warranty:

  1. The consumer must retain proof of purchase for the warranty period.
  2. The warranty period is valid from the original date of purchase of the product. If a replacement product is supplied, it is warranted for the remainder of the warranty period, from the original date of purchase.
  3. This warranty extends only to defects in materials or workmanship occurring under normal use of the product.
  4. The goods are designed for indoor use. Use of this product is other circumstances may void the warranty.
  5. In the event of failure of the goods due to power surges, lightning strikes, water damage or any other force majeure events, all warranties will be void.
  6. The warranty is a “back to base” warranty meaning all costs for returning the product to either place of purchase or Think Energy are the responsibility of the purchaser. Think Energy may elect to have the purchaser dispose of the product to save the cost of shipping, provided the purchaser has contacted Think Energy.
  7. The consumer must return the goods, original packaging (if reasonably feasible) and proof of purchase to make a claim against this warranty.

 

This warranty does not cover:

  1. Goods that are damaged as a result of misuse by the consumer.
  2. Goods that are damaged as a result of other third party products.

 

Procedure for claims:

The consumer must return the goods to:

Think Energy Pty Limited

7 Waterview Crescent

TASCOTT NSW 2250

 

If the consumer is unable to take the goods back to the place of purchase they should contact Think Energy at:

(02) 4322 7272

www.thinkenergyaustralia.com.au

 

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